Shipping & Returns
You can return your order within 30 days of delivery for a refund. You are responsible for sending items back to us, UNLESS a customer service representative has deemed approval for a pre-paid shipping label due to a product defect
If you did not already create a password you need to do so now.
Click on the Order # you wish to return: XXXXXX
Click Return Request: Directly under the shopping cart logo.
QTY to Return: Input the number of items you wish to return per item.
Return Reason: Select from pull down.
Return Action: Select from pull down.
Comments: Leave message or information as needed. OK to combine returns into one box. If original box is not available* list item Qty in box and box Measurements: Long (xx) – Width (xx) – Height(xx)
Click- Submit Return Request
We will contact you within 2 to 3 business days with your return label.
Please follow the steps below to expedite your return:
- Put items you are returning in the original box
- Print your Return Label that was emailed to you if applicable
- Attach/Tape your return label to the box.
- Take Box to your nearest FedEx Store to ship.
- Email CustomerCare@Downlite.com a photo of the receipt from FedEx to expedite your refund.
*Expect to receive your refund within 2-3 weeks from Intelli-pedic by DOWNLITE receiving your return. Please allow for shipping and handling time when completing a return. When shipping back items please send us the tracking code information so we can make sure all packages come back. This will allow us to expedite the return process for you.